The cross is made of metal of appallingly low quality. Super-thin metal is to blame. The wheel nest is a stupid design choice. The incentive should be taken away from the Bureaucrat company's engineer and his hands should be ripped off. The wheel attachment assembly must undergo extensive fine-tuning in a workshop. The chair is really costly (real leather), therefore I'm stuck sitting in it. In the spring, if I can muster the willpower, I will replace the dead plastic OEM plugs with repair wheel holder bushings.
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