I had it barely 2 years before it died on me. I used it according to the manufacturer's recommendations, used distilled water, cleaned it according to the recommendations and stored it in a cupboard when not in use. I plugged it in and turned it on one day and noticed there was no steam coming out. The red power light came on but there was no steam even after a few minutes. Cleaned, disassembled and not understood. I called support and they said it seemed like the heating mechanism had failed and after a few years it was becoming quite common and they didn't know why. I'm glad I called as I was on the verge of buying another one from this company. Now I will look elsewhere
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