Written by ridx, The response was: We are sorry to hear about your disappointment with our product. Complaints of this kind are very rare as we carry out strict quality control. Rid-X® is formulated to be pest free during storage. However, storage and storage factors are beyond our control and the product may become contaminated. Damage occurs when Rid-X® is stored together with potentially contaminated by-products such as grain, flour or birdseed. Rather than being a source of contamination, Rid-X® can be contaminated by these other products. RidX consists of >90% wheat and is an ideal food source for flour beetles. Our product is particularly susceptible to infestation as it is packaged in corrugated cardboard boxes/crates that do not form a great barrier between the product and these insects. These bugs are able to eat through corrugated cardboard. Following email: However, we ask that you provide us with your product receipt so that we can use it for our further investigation.
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