The ability to track all of our accounts in one place has been a huge benefit. We can see what we are doing well and where we need to improve. I like that it allows us to have multiple people working on different accounts at once. It also allows us to work from home and still be able to access everything. I dislike that it sometimes takes a while to load up. Sometimes it will take a few minutes to show up and then it just doesn't load at all. We use it primarily for our wholesale accounts but it does allow us to keep track of our retail accounts as well.