The ability for my team across multiple locations has been amazing! We are able to interact with each other easily, we can have seamless communication at any time of day or night without hesitation from our end users which is very important when you work in an industry like ours where safety comes first above all else. I would say there isn't anything about smart flow as far as dislikes go but really nothing bad either so it's perfect!! It allows us to be more efficient than ever before by allowing easy access between different departments within the same plant/facility while also being fully automated ensuring 100% compliance.