I like how it has been designed to be used with other products from nest such as their cloud platform which allows us quick access for all of our systems under one roof! There are not too many downsides but there could definitely use some more improvements especially when using this product along side another third party software or system. The benefits we have seen so far mainly relate back to keeping track of who uses what application within an organization rather than having different platforms throughout your entire business where you need extra support personnel just making sure everything runs smoothly overall.