Review on Visenta Travel Neck Pillow - Comfortable Memory Foam 360 Degree Surrounding Design for Full Neck and Chin Support - Compressible and Portable with Travel Pouch - Ideal Gift Choice (Gray) by Colleen Vazquez
Inefficient placement of shoulder straps
I received my adjustable shoulder strap pad in the wrong place and also upside down. As a result I can't tightly adjust it, the smallest possible setting still makes my whole head slip. Adjusting it just with my hands, the minimum size fits me exactly in the missing length and not through misplacement of one of the buckles at the end of the pillow. I hope to solve this problem soon. EDIT: The seller responded quickly to help me and offered a full refund so I've updated my review to reflect this great customer service.
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