The ability of this software tool has helped us in understanding our customers very well, which helps me as an analyst understand them even more than I already do! It's also great that it can be used without any programming knowledge or experience at all - just drag & drop your way through data collection with ease!! Sometimes there are some minor bugs but nothing too serious so far (as long you're not using anything super sensitive).
Great product overall if looking into customer analytics/behaviour insights from user feedbacks etc., especially where budget constraints may apply.