I like the simplicity of the UI. It's easy to set up and easy to use. The team chat feature makes it very collaborative. It's also very easy to create custom integrations with Zapier or other 3rd party services. I dislike how sometimes you can't send files from Redbooth to Slack or vice versa. Sometimes you have to download them to another app like Dropbox. Other than that, everything works well. Redbooth is an excellent tool that helps us keep our communication organized. It allows multiple people to be in the same conversation at once, which saves a lot of time.