Review on 🔋 Dyson Absolute Cordless Vacuum Cleaner: Unmatched Cleaning Power and Portability by Kenny Sarma

I find it hard to believe that a company that spends a great deal of time marketing the superior design of their product would be totally committed to something as simple as quality customer service phone and spare parts would fail. I bought a V8 Absolute from Revain.com in late September and was pretty happy with how it was performing until very soon the hard floor nozzle stopped working properly. It clogged frequently and easily, and upon inspection it was clear that the flexible purple hose that directs the dust into the vacuum cleaner had been kinked during production. This curvature created dust traps and was so severe that it was impossible to reinstall the hose. I started replacing the part in November, thinking that a simple phone call would solve the problem, but several times I was stopped by a wait of more than 30 minutes, and it wasn't until December 17th that I finally had time. "Wait" and speak to a representative. After apparently pulling out a demo rig to see what I was talking about (I offered to email the photos) and trying to convince me that a clamp covering almost 50% of the hose diameter , was part of the design, he created a part order and informed me that my issue would be resolved within 5-8 business days. Excellent! So I waited and waited and decided to call today (January 3rd) to check the status of the order. More than 50 minutes later I contacted the representative who then had to hold me back to tell me that parts were not available for the vacuum as it was so new and that I would have to replace the part to replace the whole Replace vacuum cleaner. The call lasted an hour and seven minutes. I was humorously told that the part replacement could not be completed without FIRST taking the vacuum and its accessories to the UPS store, getting a tracking number, and then CALLING customer service. CALL! After protesting, the representative gave me her personal company email address and told me that I could email tracking information if I had it (the only positive thing about this study) and that it was 7 -would be 10 more business hours before I could get a replacement. :one. If the parts weren't in stock, why did I have to jump through the hoops a second time, and why send the whole block back? If all the necessary parts are already packed with the vacuum cleaners, why can't Dyson send me everything so I don't end up without service for several weeks? Why can't Dyson at least send me a label and schedule the delivery so I don't have to lug everything to the UPS store? Why can't they get a callback system for phone service? Even the slowly adapting USPS allows callers to opt out of the physical queue and receive calls in the order they came in. Also a timeout estimate would be something. I've now spent about two hours with Dyson. I have to say I'm sticking with this because I'm happy with the vacuum itself, but I will NEVER pay more for another Dyson product if the service ends when the transaction is complete. . It was very obvious to me that the problem should be solved by me, while Dyson should be a problem-solving company. Will update if I ever get the part. Update 1/4/17 The UPS Store did not have a quantity reference record. I had to call Dyson again. Only 34 minutes this time. Told me I went to the "wrong" UPS store. It was not said which UPS branch on the national network would have a registration number.