The ease of use, customer service is amazing! I cannot say enough good things about this product or these people!! They are always willing to help you out in any way they can whether it be by phone call during business hours (which we all know how difficult that may sometimes) or email response time which could take up days at times but not with them - very fast responses from our team member's who work for HOCHSOLVING. There isn't anything i dislike too much when using their services other than maybe if there was more training available as far as understanding some products/features better before purchasing etc.. But everything else has been great so overall happy experience working through hochsolutions :) We have saved over $10k since implementing HOC solutions into our system compared against what would've taken us years otherwise without saving.