It's easy to use by anyone. The reports are very detailed and have all the information you need. You can create your own custom report that suits your needs. The only thing I don't like about this product is the way the reports are created. They are too complicated to make changes in case there is an error. There is nothing I dislike but if you want something simple then this might not be the right program for you. This software has helped our organization manage documents and it makes it easier for us to find them when needed. I like that it's easy to use, has a lot of features, and is very customizable. It also has a great customer support team. I dislike that there isn't an option to have multiple users in one account. I would recommend this software because it's easy to learn and use, has a lot of features, and is very customizable. We've been able to automate a number of our business processes using ShakeSpeare.