The product worked for me straight away. The strut is not long enough to protrude over the back door of my truck. I could see the bar that attached to the trailer, but I couldn't see the bar that attached to the truck's hitch. In the original configuration is completely unusable. I modified it to raise the hitch side post so I can now see both balls and works great in this configuration. I would recommend the manufacturer to make the racks about 6-8 inches higher and the problem will be solved.
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