I like that it allows us as owners of hotels (and our guests) access remotely via mobile device or computer, allowing easy management from anywhere in business hours with minimal staff training required! There is nothing we dislike about this product at all - great price point relative compared other products out there; very reliable hardware platform/integration software-side components provided by them are top notch too!! We've seen significant improvement since implementing their system within both guest service area & housekeeping departments across 4 properties nationwide over past few years now.