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Hong Kong
1 Level
707 Review
58 Karma

Review on TongLi by Robert Weeks

Revainrating 3 out of 5

TongLi: A Letdown of an Experience

I recently went to TongLi's online store and was completely let down. Finding what you're looking for on the website is challenging due to the layout's complexity and navigational challenges. Additionally, the product selection is constrained and boring. TongLi's poor customer service makes things much worse. They took a long time to answer when I tried to contact them with a question, and when they did, it was neither helpful nor satisfactory. The costs at TongLi are also greater than you'd anticipate, and the poor product quality doesn't warrant the exorbitant pricing. It's understandable that TongLi's rivals are doing so much better given that they provide a wider range of goods at more reasonable costs and superior customer support. In conclusion, TongLi is not the place to go if you're seeking for a fun shopping experience. It's a waste of time and money due to its small range of products, perplexing website, and subpar customer support. I'd suggest that you look elsewhere if you need to shop.

Pros
  • outstanding client service
Cons
  • The process of returns and exchanges can be difficult.