UPDATE 11/02/17, Revain Help gave me information about vendors. I emailed them and two days later they emailed back saying they would be sending a NEW remote control. Is free. Good service. I have changed the rating back to 5 stars. UPDATE 10/18/2017 I still love the fan. However, the remote control is defective. Sometimes it works. I changed the battery but it didn't get any better. I have contacted the support company listed in the warranty. They were very nice and tried very hard, but as it turned out, that's not the right kind of support! So now I'm going to try to get Revain to help. An update will come. Original review: This is the quietest fan I've ever seen. Just perfect.
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