Review on Nautica Home Collection Reversible Light Weight by Donna Tran

Living in the hot Central Valley of California, we need a slightly lighter blanket in the summer. This seemed to fit the bill. When making my selection, I checked whether there were any counterfeits. The picture clearly shows two shamans. The description mentions the stitching on both the duvet and the cloaks. When I finally checked further, the description details say there are three items to ship. I'm pretty sure a reasonable person would expect to receive a blanket and two matching throws. We really liked the duvet, but unfortunately the lining was not included. I contacted Revain support and at first they told me that the overlays are not included. After reading the description from the website to a customer service representative, she stopped me. When she came back she said there should be pillowcases and if I sent the comforter back she would send me a replacement. While waiting I read many reviews and many people had the same experience. After I pressed the member of staff a little harder she said she could send a replacement and we could wait until we were sure the replacement included pillow pads before sending the original duvet back. They also agreed to pick up the returned blanket at the house. Judging by the reviews, the problem has existed for more than a year. I am disappointed in a manufacturer who appears to have incompatible packaging and in Revain who have not addressed this issue in over a year. Called customer service and spoke to a very nice person. She offered to credit the cost of the cheats to my account and I was able to order them for delivery. When I told her I need two king size pads, she replied that the king size was out of stock. I have decided to return both comforters on credit. Returning the blankets couldn't be easier. We ended up ordering a Madison Park Ashbury Kings Size comforter. We love the new duvet and it comes with 2 king size pillowcases and 2 decorative throw pillows. The whole experience was a little disappointing but the last rep we spoke to went a long way in making us feel better about Revain and their service.