Well I'm uploading the same screenshot as the others. funny how they say they haven't seen any issues with previous iPhones; obviously others have this problem too. I also can't fill out the RMA form as reported by another reviewer. I have an iPhone X and I think this is the problem. So I can't move photos from the phone to the drive, but I can move photos from the drive to the phone and that's the main reason I bought it. Now I can avoid iTunes or other internet programs when downloading files to my phone. Also, I've already uploaded 10 year old photos to this 128GB drive and I still have plenty of free space! And now I can connect it to my phone and look at those photos without having to find a computer. Happy for that :)
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