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Sam Faucher photo
Japan, Tokyo
1 Level
742 Review
57 Karma

Review on ๐Ÿ–จ๏ธ GREENBOX Remanufactured 63 Black Ink Cartridge Replacement for HP 63 63 - Compatible with HP OfficeJet 3830, 5255, 5258; Envy 4520, 4512, 4513, 4516; DeskJet 1112, 1110, 3630, 3632, 3634, 2132 Printer (2 Black) by Sam Faucher

Revainrating 3 out of 5

Exchange issues make me think twice before ordering again.

I have ordered two printer cartridges. When I installed them, the first cartridges didn't work (although I followed all the instructions exactly), but the second ones worked fine. I immediately contacted the seller to see if they could help with an exchange/replacement for the non-working unit. They make me jump through all sorts of hoops just to replace a faulty cartridge (they send them photos, my printer model. Although I told them it works great so it's not a printer problem). However, they quickly contacted me and finally informed me that they would send another one, but it was very frustrating and time consuming. I don't think I would buy this product again just for the hassle of exchanging it if I happened to receive another defective one. I give this seller 3 stars because they sent me a replacement and got back to me quickly.

Pros
  • Special offer
Cons
  • Difficult to say