I sit at my desk or laptop a lot, so my neck and shoulders often get tense. I found this and it seemed like great value for money. It turns out that this massager really helps. But after a few months I started having problems with the massager losing power. I put it off for a few more months and when I turned it back on it got a lot worse. The strength/power was half of its original form. Then customer support came to the rescue. They were wonderful in their response and persistence in solving my problem. They sent me a new massager and now I'm doubly satisfied because my neck is relaxed and I got great service, more than I expected!
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