The support team is very friendly to talk with about any of our issues or concerns that we have as customers! They are always willing too help us out in anyway they can for free if needed!! I like this service because it's reliable. No downtime at all during my time working here so far (since 2014). This website has been great when handling customer requests/queries which need immediate attention from someone who knows what he / she doing :) I like that they are very flexible with their pricing plans. Their support is also great and very helpful. The interface of their web page can be confusing at times but not too bad. It's nice to have multiple pricing options. I wish there was more information about their services and pricing in general. They do offer many different types of hosting options. We use them for our website and we were able to purchase an additional domain through them as well.