The main product is junk. Don't rely on it to keep your kids safe - luckily I did a test run on a 20lb cap that broke. Email issues directly to them. I opened my package upon delivery and immediately noticed I only had half the fasteners to install two hinges (each reportedly rated at 40 pounds). The tensioning mechanism is useless. I took photos twice and wrote a letter to the company - no reply. Forget wasting money on a company that doesn't pay attention to details (e.g. precision equipment) or asks their customers to report problems via email and doesn't respond.
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