This software really helped us organize our email correspondence with clients which allowed me to follow up much better than I was able before this tool! It did not take long till we realized that it would be very helpful if one could sort emails by date/time as well instead of just sorting them into folders (which can get confusing). So far there hasn't been any major issues but when you are looking at such an expensive solution like these, anything will do because they tend to add more features later anyway so don’t worry about too many small things now. But once again - nothing comes without price-wise decision-making process. Try out their demo version first since it's free and helps decide whether or not your business needs support team assistance afterwards after signing contract etc or should stick to self help only mode. Our biggest issue has.