The speed of delivery is great. I can search for a document and get it within minutes. There are some documents that require more time but this is not the fault of the product. It is a great service and I would recommend it to anyone who needs to use it. I cannot think of anything I dislike about the product. If there was something I could improve then I would like to see the customer support team make more frequent calls to customers. They do call me back very quickly once I contact them but they should be calling more often. I am using the service for my business.