I needed a comfortable chair for my at-home office, so I got one online. My only point of reference is the office chair. All the chair's flaws are documented and displayed in the accompanying photo, so first impressions are positive. Even with the softer sides, the plugs are not designed to fit the hole, thus we had to use a screwdriver to ease them in. Some "curvature" in the performance is there, as the corporate name landed on the rear right. I discovered Kotska on the plastic of the handles during installation; however, as they are not apparent unless viewed from the side of the floor, I will not be filing claims with NM or the manufacturer. Despite including both a mailing address and a phone number with the order, the main complaint against NM is that the customer was not informed that the delivery date had been pushed back. When I didn't have the products by the due date, I called, and only then did I get the information. Help your customers out more! First impressions of the chair are positive, especially considering the low price.
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