I like that it is very user friendly with lots of features which are easy to learn quickly. The system has been designed keeping customer service as its main focus so you get all your questions answered within minutes! Nothing yet but we've had great support from their team who have always responded immediately when any issues arise or queries come up via email/SMS (we also use WhatsApp). Overall our experience using this software hasn't really been anything negative - just positive experiences every time someone comes onto site they're sorted straight away whether by phone call, SMS message or an immediate response through Whatsapp if needed. We haven't found many things we dislike about the product other than having more specific filters set-up would help us find what exactly we want quicker. If there's something not working properly then contact them ASAP because otherwise people will think everything else isn't functioning correctly too!