I bought this to replace the Technicolor modem I got from Spectrum. I often work from home and felt the upgrade was in order. A few hours after setting up Surfboard and connecting to the global network, the first reboot happened. Then reboot after reboot after reboot. sometimes 3-5 times a day. At first I thought it was something to do with the DHCP Spectrum Lease Extension or the firmware. nope After some troubleshooting, I found that my particular Arris Surfboard model (SBG7600AC2) comes with an Intel Puma chipset. They are notoriously flawed and suffer from a multitude of problems. All of this suggests that the modem smoked pretty quickly if it wasn't restarted. I've since gone back to my old color. I hope someone will contact me with a request to replace this SBG7600AC2 with another model without a Puma chip.
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