The most helpful aspect of this system is that it allows you to create your own modules/features for use in other systems. This gives us more flexibility than we would have had otherwise. We are able to work with our customers using their preferred communication channels (email, phone). It has also helped improve our customer service by allowing us to respond faster to inquiries from clients. I do not like the fact that I cannot see my sales history after logging out or closing an account. Having access to all accounts makes tracking information easier as well. Customer Service. There really isn't anything negative about the product itself. However, because there are so many different options available, training staff can be time consuming. Also, when adding new features, they need to know how to implement them correctly. If you're looking into cloud commerce pro then make sure you look at what the benefits.