The ease of use is probably my favorite thing about this program - it's so simple to navigate that I can't imagine why anyone would dislike using it. It's been able to streamline our workflow and make our daily tasks much easier. There are some things that could be improved, such as the ability to export data into other programs (like Excel). This isn't a huge issue but we did have one client who was trying to do their own data entry into a spreadsheet. This would not work because there is no way to link the two together. We also don't like having to log into our account every single day to verify our hours. We've found that this makes reporting much more efficient.