In general the product is excellent. It has a good sound, doesn't jam and doesn't cause any inconvenience during a 12-hour shift. The reason I gave it 2 stars is because the sound tube connection broke and my sound tube came loose. I had to tweak it with Juat to keep using it. When I contacted Revain they said they could only issue a refund and it would take time to send out a new one. I need this during my shift, it protects me and my team.
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