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France, Paris
1 Level
704 Review
31 Karma

Review on PowerDeWise by Ricardo Thotti

Revainrating 3 out of 5

Dissatisfied with the Customer Support offered by PowerDeWise

The degree of customer support that I received from PowerDeWise during my most recent interaction with them was not up to the standards that I have come to expect from them as a regular customer. Their customer assistance did not live up to my expectations, despite the fact that their website is simple to navigate and they have an extensive selection of high-quality products. I had a problem with a product that I had purchased, and when I contacted the company's customer support staff for assistance, I was met with a response that was both slow and not very helpful. It seemed as though the representative I spoke with was reading from a script rather than making an effort to sincerely assist me, as they lacked product knowledge and were unable to answer my questions about the product. After making a number of endeavors to find a solution to the problem, I was eventually left feeling frustrated and dissatisfied. Unfortunately, after dealing with PowerDeWise's customer assistance, I am reluctant to make another purchase from the company. I had higher expectations for PowerDeWise because I am a long-time customer of theirs. In general, PowerDeWise may have an excellent selection of products, but there is room for improvement in the quality of their customer assistance. As a loyal patron, I have high hopes that they will consider this feedback and implement the necessary adjustments in order to provide a more satisfying experience for customers in the years to come.

Pros
  • Website usability consistently praised by customers
Cons
  • Sometimes we run out of supply of certain items.