The ease of access to all client information is what I like best about this software, along with it's customisable features which makes keeping track easy for myself as well! Nothing really comes across negatively in my opinion but if there was something available then adding some sorta calendar view feature would be great (and maybe even an option where you can add your own!) We've just started using KV so nothing much has been implemented yet because we are still working out exactly how everything works within our office layout however once more business owners get their hands-on experience they will see why its worth investing time into learning!!