They have many features to help us with our networking needs. The system is easy to use, has excellent customer support (both online chat and phone), and it's free! I would like more functionality in their products but they seem very committed about keeping up with new technology trends. We've been using them for years now and we love it. There aren't any major downsides right now. If you're looking into having some type of network monitoring software then give this one a try. You won't be disappointed. Monitoring bandwidth usage across campus and being able to easily report who used how much data at what time helps keep everyone accountable for their actions.
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