We thought this was an awesome idea! The treasure truck! We had heard a few family members be satisfied with a box mattress so we thought why not!? It was easy to pick up, we got it home and opened it up, let it do it’s thing and we laid on it, it was thinner then our previous mattress which wasn’t a big issue. It wasn’t what we were looking for. Comfortable wise we are use to different. When we purchased we inquired about return policy and were assured it was a breeze if we were unsatisfied. So we started our return. It was pleasant, enjoyable and a great experience. Until the day of the pick up, we had a 3-7 pm pick up due to schedule. We got a text at 5:45 am asking if the mattress could be picked up earlier, pretty early if you ask me. We wrote back stating that we had picked that window for a reason and would like to keep the schedule. They then said for us to leave the mattress on our porch and they will take it away. Which we refused because we wanted to make sure there wasn’t any damage to occur while we were away. We then got a call at noon asking for an early pick up. We declined again but then my husband said just tell them yes and I’ll run home from work. He contacted the pick up service and arranged a pick up. They then went to the wrong address and said they need to reschedule. We said ok but we’re unsatisfied. We get a call from the supervisor and was told they could pick it up now but my husband was in limited time. They asked him to put on the porch, after all the bs he said he would and took a quick video proving no damage, he left the box, booklet and mattress out . And headed back. Upon watching our cameras the pick up driver was careless and dragging the pretty much brand new mattress across the ground. Leaving the box. The pick up was extremely painful. My recommendation would to have a sample mattress on the truck so people can decide on site if it fits their needs.
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