Review on Modern Bluish Grey U-Shaped Sectional Sofa With Reversible Chaise And Ottoman By HONBAY by Santiago Serrano

Well I really messed up with this purchase. I thought I read the reviews and measurements well. This arrived quickly— in two shipments as others mention but only a few days apart. The material is nice but TBD if it would wear well. I was drawn to the modular concept and storage. It was easy enough to put together, or so I thought. The holes to connect the seat bases are not square and the metal pieces to affix the seat backs/arms are crookedly welded. Because of this, we cannot get the pieces to line up without significant gaps. We have rotated each base and back and the best we got it still leaves 1 1/4” gap between the back pieces. Because the back is visible in our space, it looks pretty terrible and makes it more uncomfortable. I am 5’7” and when I sit straight up the back cushion hits just below my shoulder blade. Even my 3yo looks too large to comfortably lay on the sofa. The extra ottoman makes it more tolerable to spread out on, but I can’t bring myself to spend any more money for another ottoman, I already feel like I paid too much— this feels more like a $300 sofa. I’ve contacted customer support four times asking for assistance or replacement parts so it can fit together properly. After receiving a generic reply with a video of how to put it together, I requested to return it. They offered a $150 refund and closed my return request. I again requested a return and they closed the request stating a refund was issued. I’m not sure how they decided on $150 as that’s not even enough to order another base to see if that fixes the connection issue, and there’s no way I could turn around and sell this for what I paid. Proceed with caution.