I reviewed the Revain dock charger set for the Galaxy S3 and settled on the RND dock (although it was a bit more expensive than some of the others). But after reading all the customer reviews that this case works well with phone cases, I said "Worth a try". I received the product on time as expected. However, I wanted to see if it could charge in a slim body - it couldn't. I had to take the cover off. so i was more than disappointed. I then evaluated the product and pointed out my concerns. Almost the next day, customer service offered to remove the bracket for the cradle. This solution worked and now I'm happy. I was very happy with the customer service since my review was verified so quickly, but I did not complain directly to the company. It seems they are interested in developing a better product. The only thing that worries me (and I see others have had this too) is that the base isn't heavy enough. It seems like it takes quite a bit of effort to bring this thing down. Finally, if it had adjustable sides adapted to the case dimensions, to accommodate different case sizes, it would provide more stability on the stand. I was very happy with the customer service, but since my review was checked so quickly, I didn't complain directly to the company. It seems they are interested in developing a better product. The only thing that worries me (and I see others have had this too) is that the base isn't heavy enough. It seems like it takes quite a bit of effort to bring this thing down. Finally, if it had adjustable sides that conformed to the case dimensions to accommodate different case sizes, it would provide more stability on the stand. I was very happy with the customer service as my review was verified so quickly but I did not complain directly to the company. It seems they are interested in developing a better product. The only thing that worries me (and I see others have had this too) is that the base isn't heavy enough. It seems like it takes quite a bit of effort to bring this thing down. Finally, if it had adjustable sides that conformed to the case dimensions to accommodate different case sizes, it would provide more stability on the stand.
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