We have used this software for about 5 years now, it's never missed an important deadline or request! The user interface is easy to use as well. It has everything we need in order to keep people informed of their account status at all times. I do not dislike anything from this program. If you are looking for something that works then go ahead and give them a try (it helps us so much!). We cannot find any drawbacks when using desktoppro (other than the price). The best thing about deskPro is that it's easy to use, we were able get up running within hours of installation! I have no dislikes at this point in time - everything works as expected so far. We just started using desks pro last month but had been working for several months prior without any issues or complaints from employees before then (which was why they chose us!).