Admittedly I haven't used the device much to appreciate its ease of use and whatnot, but I would like to commend the fantastic customer service. My shipment arrived without any of the assembly components (don't worry, this is a very simple assembly, just a random pack of two nuts instead of a nut and bolt). I emailed the email address provided and received a reply very quickly, and as soon as I replied with my mailing address I received a notification from FedEx that the parts were on their way. They were quick, polite, and thorough (not only did I get the component I needed, I added some extra paracords and booties!) Although I've only used the kit twice, I can definitely say it's very good is made and permanent. I'm pretty sure this jig will last a long time.
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