Our designer, Nicole was easy to work with because she listens very well & communicates effectively! She also has knowledge of what we're looking for from our logo that translates into an excellent final product when it's complete - so no arguing over colors/details after you get started w her process!! We hired Dina as another copywriter since I already do creative writing but they can both take my ideas all-the same time (and keep them separate) which helps out immensely :) The best thing about this agency was that they were very professional, responsive to my needs and kept me informed at every step of the process.
They provided excellent customer service! I can't think of anything I disliked other than perhaps having more time for work/life balance. We hired them because we wanted someone who could deliver high quality designs but also be flexible with our timeline (we're an e-commerce startup). Their team delivered exactly what we needd.