This tool was developed by a third-party contractor, not our internal IT team. They did not use any of our systems, nor our processes. It took three months from the initial quote, to a working prototype, and another month to launch. In the meantime, we paid the contractor $80k. When it launched, the developer promised he'd fix bugs within 24 hours. He never did. It still crashed at least once a week. He said he'd add features, but they never materialized. At the end of the beta period, he gave…