The best part of this software so far has been that it allowed us to have our entire team working from home without sacrificing productivity or efficiency! This program does not allow for easy management with multiple sites/locations in one account; however we are able improve upon its features as time goes by when more people use their system daily (we currently only utilize about 20% - 30%).
If you're looking into an all encompassing solution like ours then I would recommend giving them some consideration because they do offer great customer service too!! We were unable manage several locations within 1 account before now which was very difficult using other programs such as Outlook & CCTouch etc..