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Italy, Rome
1 Level
733 Review
36 Karma

Review on STHOUYN by Lequon Kirkpatrick

Revainrating 1 out of 5

Review of the STHOUYN Online Store: A Poor Buying Experience for Kitchen and Home Furniture

I was eager to browse STHOUYN's online store for their extensive selection of products because I am an expert in the home and kitchen furnishings sector. However, after a negative encounter, I am unable to suggest this merchant to anyone. The website's user interface is unfriendly, to start. Finding particular products was challenging due to the clumsy and unresponsive search function. Inadequate product descriptions also left me uncertain about the items' dimensions, composition, and features. Second, the furniture's quality fell short of what I had anticipated. The pieces appeared appealing on the webpage, but when they were delivered, I discovered they were made of fragile materials and had poor craftsmanship. Additionally, the products had obvious dents, scrapes, and flaws upon arrival, which indicated poor handling and packaging. Finally, the level of customer service was poor. Despite my efforts to contact them regarding the damages, I didn't hear back from them for days, and when they did, they were unhelpful and unremorseful. It was difficult to return something, and I had to pay for return postage myself. In conclusion, it is not worth your time or money to shop at STHOUYN's website. The customer support is unresponsive and useless, the products are of poor quality, and the website's user interface is aggravating. For your demands in kitchen and household furniture, I advise seeking elsewhere.

Pros
  • Reasonable costs.
Cons
  • Quality control issues.