The customer service is great! They are always willing to go above and beyond for us. I have never had anyone say no when they were asked if something was possible or not. It's such an easy process with this team - you could literally do it yourself but we all know that would be time consuming for us AND the client. Our business has grown tremendously since switching over to BySide. There really isn't anything to dislike about their platform as far as functionality goes. Their support staff is incredible too; nothing ever seems to get lost in translation between myself and my account manager. If your looking to build out new channels, look at BySide first. Their implementation services are second to none. We built a tool that allowed clients to create customized websites off of templates which saved us hours upon hours of work every month.
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