When we received the package it was intact but the package containing the product looked used. I opened the box and the parts fell on the floor. I could find them all. There weren't any instructions but it's pretty common sense so no big deal. My son is older, he is 9 years old at the time of purchase and use. These didn't last. They are cheap and bent when we first used them. They are too big for a 24" bike. Another reviewer said the same thing. Generally they were useless. I didn't see a weight limit for them so I bought them. My son is almost 5 feet tall and about 120 pounds. . Still looking for adequate training wheels.
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