The tool is very easy to use, has several options for customization and reporting. It's also very intuitive, so it takes only a few minutes to get used to it. I think that the price of the product could be reduced in order to attract more customers. Also, the support is not as fast as we would like, but they are always willing to help us with any issue or question. We've been using this software for about 3 years now. Its functionality has improved over time, and the customer support team is always there to assist us when we need them.