I like that it's easy to use. It's easy to learn how to use and navigate. The user interface is intuitive. There are some features I don't like about this software. For example, when you try to perform a process flow mapping it will not allow you to select multiple processes. This makes it very difficult to map more than one process at once. Also, there's no way to add additional fields to an existing process. I've been able to solve all of my problems with this tool. It has made our transition from paper to electronic easier.