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Germany, Berlin
1 Level
750 Review
79 Karma

Review on NEYGU by Derek Pape

Revainrating 3 out of 5

The NEYGU Online Store: More Annoying Than Enjoyable, Particularly for Beginners

My first foray into the realm of outdoor gear was a visit to the NEYGU Online Store, and I couldn't wait to see what they had to offer. Having said that, I did not have a particularly positive experience. The website was difficult to navigate due to the excessive number of products and inadequate level of organization. The explanations were unclear, and it was difficult for me to locate the information I required. I concur that the costs are a little high for someone with an income like mine. After contacting their customer service team for assistance, I was greeted with impatience and an unprofessional attitude from the representatives there. As a result, I was left feeling disheartened and disappointed, and I made the decision to move my company elsewhere. For someone like me who is just starting out in the world of outdoor recreation, I'm confident that the NEYGU Online Store carries some excellent items; however, I found the whole experience to be more aggravating than enjoyable. If you are, like me, relatively new to this industry, I would suggest looking for a retailer that has a website that is easier to navigate and provides helpful customer service.

Pros
  • Customer support that is both knowledgeable and friendly
Cons
  • Customer support that takes too long to respond