I spent $30 on a 4 pack of this lock. So it's not cheap. On my most recent trip I found that two of the locks from TSA were open (red pin popped out) and the locks wouldn't lock back. I've tried both the combination I installed and the original factory default of 000. Both didn't work. I have the same code for all 4 locks and have used it a few times so I can't forget it. Since the locks come with a lifetime guarantee, I tried checking the FORGE website on how to apply for a guarantee. There is NOTHING on their website! no phone number, no instructions on how to claim the warranty. It only has an email inbox where you can email them your name and case. I have emailed them and am still waiting for their response. Conclusion: The product fails 50% of the time (my case), minus two stars. Guarantee: no way to claim a guarantee: no phone number, no instructions, you throw a message in a bottle and hope, minus another two stars.
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