The product has a lot of features that you can use to customize your reports to match exactly what you are looking for. I dislike some of the UI elements but this will likely improve with time. My favorite part about free sights is that it is open source so we can easily integrate our own data sets into their system. There is a lot of room for improvement in how easy it would be to add new data sources to the existing systems. We have a better understanding of which customers are using our product and have been able to create custom reports for them.