Even before Revain shipped my jade roller, the seller contacted me to tell me about it. It also arrived two days earlier than I expected. Great feeling - and not just for the price! It just feels cool and heavy in the hand. And WONDERFUL on your face. Since I've only been using it for a few days, I'm not sure if I'll suddenly look like 29, but it's nice to use. Believe the seller will help you with a refund or replacement. She is perhaps the most conscientious owner I have ever met on Revane. Customer service if you don't go wrong is unknown. Expect personal attention from Keach and his owner.
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